Direct, or
through a reseller?
Two ways to buy Starlink for business. The network is the same. Who plans, installs, bills and answers is not.
What a Starlink reseller is.
An independent company Starlink has approved to sell its products and service, which it may bundle with services of its own. Buy through one, and Starlink says your account, service, billing and support run through that company.
Netcom is an authorized Starlink reseller. Netcom sells Starlink business service and hardware, and supports it after the install.
Read Starlink’s own explanation- Who holds the account?
- Buying direct, you do, in your Starlink account. Through a reseller, Starlink says the account runs through that company.
- Who bills you?
- Buying direct, Starlink. Through Netcom, billing is set per project: Netcom invoices you, or eligible charges go through your Verizon account.
Side by side.
Row by row, what changes
when you buy through Netcom.
| Buy direct from Starlink | Through Netcom | |
|---|---|---|
| Ordering | Online at starlink.com | Customized quote for service, networking, hardware, and project work |
| Site check | You check the sky view in the Starlink app | A site survey: mounting, cable path, power and access |
| Installation | You install the kit, or hire an installer | Netcom field services install and test it |
| Network | The Starlink router, or your own | Router, security and Verizon 5G backup, designed together |
| Many sites | Each kit ordered and managed in your Starlink account | One rollout plan, with Netcom Edge across your terminals |
| Monitoring | Starlink app and account dashboard; eligible accounts also get email alerts and a telemetry API | Netcom Edge: 24/7 checks and outage alerts, answers from NiA, and an API |
| Help | Starlink support for the service | Netcom first; Netcom takes satellite issues to Starlink |
| Billing | Starlink, on your Starlink account | Set per project: Netcom invoices you, or eligible charges go through your Verizon account |
Starlink’s own plans, terms and hardware apply either way. Check current Starlink service terms
Check a reseller
in three steps.
Open Starlink’s directory
Starlink lists the resellers it has approved in a directory, linked from its own help article.
Find the company
Look the company up by name and check the places it serves. Starlink says resellers may operate only where Starlink is licensed.
Ask who runs what
Ask who holds the account, who bills you and who you call for support, and get the answers in the written quote.
When buying direct
is enough.
One site with a clear view of the sky, a kit you are happy to install yourself, and the Starlink router: buying direct from starlink.com can be all you need.
A reseller earns its place when the site needs a survey, a mount and a cable path, a router with a second path such as Verizon 5G, many locations, or one first contact for support.
See Starlink for business with NetcomSix questions to ask
any reseller.
- Who holds the Starlink account?
- Who do we call for support, and when?
- Who surveys the site and installs the terminal?
- Which router and second path are included?
- How are the service and the hardware billed?
- What happens when a terminal or router fails?
A complete written quote should answer each one before you commit.
Request a QuoteWorth knowing.
Is it better to buy Starlink for business direct or through a reseller?
It depends on the site. Buying direct can be enough for one site with a clear view of the sky and a simple install. A reseller that installs and supports the site can add the site survey, installation, the router and a second path, monitoring and one first contact.
Can my business buy Starlink through Netcom instead of directly from Starlink?
Yes. Netcom sells Starlink business service and hardware, and supports it after the install. Netcom installs anywhere in the U.S.
How do I check that a company is a Starlink reseller?
Look it up in Starlink’s reseller directory, which Starlink links from its help center, and check that it serves your location.
Who do I call when something goes wrong?
Buying direct, you call Starlink support. Through Netcom, you call Netcom first, for the site and the network, and Netcom takes satellite issues to Starlink.
Does buying through a reseller change the Starlink service?
No. Both run on the same Starlink network. Starlink’s own plans, terms and hardware apply either way; what changes is who plans, installs, bills and answers for the site.